Accountablo Logo

Privacy Policy

Last updated: January 2025

At Accountablo, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service, including our Slack integration, WhatsApp integration, and website at https://accountablo.com.

Please read this policy carefully. By using Accountablo, you consent to the practices described in this Privacy Policy.

1. Information We Collect

Information You Provide

  • Account information: Your name, email address, and payment details when you create an account or subscribe to a paid plan.
  • Task data: The tasks, goals, deadlines, and progress updates you submit through Slack or WhatsApp.
  • Communications: Messages you send us through our contact form, email, or support channels.
  • Payment information: Billing details and financial stake information processed through our third-party payment providers.

Information Collected Automatically

  • Usage data: How you interact with our service, including task completion rates, reminder interactions, and feature usage patterns.
  • Device and browser information: IP address, browser type, operating system, and device identifiers when you visit our website.
  • Cookies and similar technologies: We use cookies to maintain your session, remember preferences, and analyze usage patterns.

Information from Third-Party Platforms

  • Slack: When you install our Slack app, we receive your Slack workspace ID, user ID, display name, and the messages you send to our bot. We do not access messages in channels where our bot is not present.
  • WhatsApp: When you interact with our WhatsApp bot, we receive your phone number, display name, and the messages (including text, voice, and media) you send to our number. We do not access your other WhatsApp conversations.

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our accountability service
  • Process your tasks, reminders, and financial stakes
  • Send you task reminders and check-in messages via Slack or WhatsApp
  • Process payments and manage subscriptions
  • Improve and personalize your experience
  • Analyze usage patterns to develop new features
  • Communicate with you about service updates and support
  • Detect and prevent fraud or abuse

3. Data Sharing

We do not sell your personal information. We may share your information in the following limited circumstances:

  • Service providers: We work with third-party providers for payment processing (Stripe), messaging infrastructure (Slack API, WhatsApp Business API), hosting, and analytics. These providers only access data necessary to perform their services.
  • Team features: If you use team plans, your task commitments and completion status may be visible to other members of your team as part of the team accountability features.
  • Legal requirements: We may disclose your information if required by law, subpoena, or other legal process, or if we believe disclosure is necessary to protect our rights or the safety of others.
  • Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Cookies

We use cookies and similar tracking technologies on our website to:

  • Keep you signed in
  • Remember your preferences
  • Understand how you use our website
  • Measure the effectiveness of our marketing

You can control cookies through your browser settings. Disabling cookies may affect some features of our website.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request that we correct inaccurate or incomplete data.
  • Deletion: Request that we delete your personal data, subject to legal retention requirements.
  • Portability: Request your data in a portable, machine-readable format.
  • Objection: Object to certain processing of your data, including direct marketing.

To exercise any of these rights, please contact us at privacy@accountablo.com.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. Task data and completion history are retained for up to 24 months after account closure. Payment records are retained as required by applicable financial regulations. You may request deletion of your data at any time by contacting us.

7. Security

We implement industry-standard security measures to protect your personal information, including encryption in transit (TLS) and at rest, access controls, and regular security audits. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

Accountablo is not intended for children under the age of 18. Our service involves financial transactions (stakes), and we do not knowingly collect personal information from children. If we learn that we have collected data from a child under 18, we will promptly delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and, where appropriate, sending you a notification via Slack or WhatsApp. Your continued use of Accountablo after changes are posted constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: